The skipper has full authority on board, please follow all instructions.
Harwich Harbour Ferry Services ltd has a very clear zero tolerance alcohol and drug policy, if a customer is refused to come aboard due to alcohol or drug influence we will not offer a refund or alternative date.
We offer full refund on any booking which is cancelled 7 days before departure time.
In the email confirmation is a link added to cancel your reservation, this link can be used at any time but we only offer a money back refund if the reservation is cancelled 7 days before the booked departure time.
5. Cancellation from Harwich Harbour Ferry Services
We keep the right to cancel any seal trip at any time without further notice. We obviously make sure we give as much notice as we can. If we have to cancel a trip, we offer 100% money back.
The seal trips depart from Harwich and go to Hamford water which means that we have to go into the open water for a short distance. If the skipper decides to cancel for safety reasons, we offer your money back.
7. minimum passengers
Fuel and labour is expensive. If we have less then £60 worth of customers on board, we are keep the right to delay the trip to another day.