Terms and conditions

1. Authority:

The skipper has full authority on board, please follow all instructions.

2. Alcohol/drugs:

Harwich Harbour Ferry Services ltd has a very clear zero tolerance alcohol and drug policy, if a customer is refused to come aboard due to alcohol or drug influence we will not offer a refund or alternative date.

3. Privacy policy:

We do not store any of your card details, all details are transferred via sage pay. If you tick the box for newsletter, we send you an email as soon as we see pups or if we have to inform you about news or if we would like to offer you a discount code.

4.Refund:

We offer full refund on any booking which is cancelled 7 days before departure time.

5. Cancellation from Customer:

In the email confirmation is a link added to cancel your reservation, this link can be used at any time but we only offer a money back refund if the reservation is cancelled 7 days before the booked departure time.

6. Cancellation from Harwich Harbour Ferry Services:

We keep the right to cancel any seal trip at any time without further notice. We obviously make sure we give as much notice as we can. If we have to cancel a trip, we offer 100% money back.

7. Weather:

The seal trips depart from Harwich and go to Hamford water which means that we have to go into the open water for a short distance. If the skipper decides to cancel for safety reasons, we offer your money back.

8. Minimum passengers:

If we have less then 2 customers on board, we keep the right to change the trip to another day or offer a refund.

9. Gift Coupons:

Purchasing a gift coupon is easy. It can be done online, if we receive a name and address in the correct field, we send a gift coupon to that address. The coupon is 300 days valid.

10. By clicking the accept terms and conditions button, you accept the online payment 2% surcharge.

11. Seal watching Harwich is part of Harwich Harbour Ferry Services ltd, 1 Church Street, Framlingham, IP13 9BQ. harwich@sealwatching.co.uk